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Equity in Telehealth: Toolkit for Telehealth Providers
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Pre-Visit Patient Questions: Cognitive Assessment
To keep a telehealth visit running smoothly for both patient and provider, it is important to understand what types of cognitive accommodations your patients may need for a telehealth visit before the visit ever takes place. The following is a set of questions geared for patients that must be administered by a person on your staff (not a form where the patient self reports). The screener can be done ahead of the telehealth visit over the phone or in person.
Pre-Visit Patient Questions: Hearing Assessment
To keep a telehealth visit running smoothly for both patient and provider, it is important to understand what types of hearing accommodations your patients may need for a telehealth visit before the visit ever takes place. The following is a set of questions geared for patients that can be included in intake forms or asked of the patient by a staff member ahead of a telehealth appointment.
Pre-Visit Patient Questions: Vision Assessment
To keep a telehealth visit running smoothly for both patient and provider, it is important to understand what types of vision accommodations your patients may need for a telehealth visit before the visit ever takes place. The following is a set of questions geared for patients that can be included in intake forms or asked of the patient by a staff member ahead of a telehealth appointment.
Equitable and Accessible Care
Health equity is often at the forefront of many healthcare related discussions and concerns, and this is especially true when considering telehealth. The U.S. Department of Health and Human Services (HHS) defines health equity as “the opportunity for everyone to receive the health care they need and deserve, regardless of social or economic status.”