Why does CE4TA exist?
COVID-19 amplified the existing hurdles that older adults face in getting the care they need
Older adults commonly live with complex and ongoing medical conditions. Many face a confusing and slow health care system that is often ill-equipped to meet their unique needs. COVID-19 left many older adults without safe options to stay connected with their providers and receive regular care.
Telehealth emerged as a solution older adult care but came with its own set of challenges
Health care providers and payers set up remote access to care for patients as fast as possible and patients responded with a significant increase in telehealth visits nationwide. These services were lifelines for many older adults during the worst of the pandemic. However, as access to in-person care returns to normal, now is the time to assess how well-positioned existing telehealth programs are to meet the ongoing needs of older Americans.
The way forward is to align telehealth services with age-inclusive principles and guidelines
When telehealth is designed to be age-inclusive, it can improve health-related outcomes, increase the quality of and satisfaction with care, and serve as a needed lifeline for older adults. Creating an age-inclusive telehealth program means designing systems that are accessible, equitable, person-centered, coordinated, and integrated for older adults.
About The Center of Excellence for Telehealth and Aging
West Health Institute (WHI), the University of Virginia (UVA) Department of Geriatrics, and the Mid-Atlantic Telehealth Resource Center (MATRC), partnered to create the Center of Excellence for Telehealth and Aging (CE4TA). CE4TA was established to advance the adoption of age-inclusive telehealth. It is a unique platform to foster a national discussion and movement to advance age-inclusive telehealth for older adults.
Our mission is to provide an open learning community that supports providers and organizations in delivering high-quality and effective care to older adults that accounts for their unique needs and supports their ability to age in place and live with dignity.
We achieve our mission by giving providers and organizations with practical tools, resources, and a community of leaders to support the delivery of age-inclusive telehealth. CE4TA is also a place that showcases the achievements of our healthcare partners in improved access and care for older adults. We aim to empower providers and health systems to successfully implement safe and effective telehealth programs for older adults by helping them quickly and easily access the best, up-to-date information.
Our vision is to evolve and expand best practices that can decrease barriers, improve adoption, and establish quality standards and competencies in telehealth for older adults. Our guiding roadmap for this work is a set of recommended Principles and Guidelines for Telehealth & Aging created by a group of subject matter experts including geriatricians, telehealth providers, health system administrators, and patient advocates. This group is called the Collaborative for Telehealth and Aging (C4TA). Visit our Partners Page to learn more about C4TA.
Principles and Guidelines for Telehealth & Aging
Equitable & Accessible
All people should have equal access to the same level of high-quality care regardless of age, ability, socio-economic status, or health and technology literacy
Older adults should be at the center of decision-making—accounting for their care preferences, goals, wishes, abilities, support system, and conditions
Integrated & Coordinated
Systems should facilitate access to the information and support necessary to provide quality care to older adults, including communication between and within systems and stakeholders
West Health Institute (WHI), the University of Virginia (UVA), and the Mid-Atlantic Telehealth Resource Center (MATRC), convened a collaborative of experts in geriatrics, telehealth, hospital administration, and advocacy to explore issues involved in using telehealth to serve older adults. This collaborative, the Collaborative for Telehealth and Aging (C4TA) developed a comprehensive set of provider-focused telehealth principles and guidelines to provide guidance on age-friendly telehealth implementation and design.
Use the arrows to the left and right of the photos to scroll through and learn about the C4TA members.
Claire B. Cruse, MPH
Senior Director, NEHI-Network for Excellence in Health Innovation
Swati Gaur, MD, MBA, CMD, AGSF
Chief Medical Officer for Senior Care Office, and Chief Executive Officer for Care Advances Thru Technology, Medical Director for post-acute care at Northeast Georgia Health System
Victoria Walker, MD, CMD, FAAFP
Medical Director and Clinical Officer Family Medicine, Senior Care, Avel eCare and Associate professor at the University of South Dakota Sanford School of Medicine
Kevin Biese, MD
Director of the Division of Geriatrics Emergency Medicine and Associate Professor of Emergency Medicine and Internal Medicine, UNC School of Medicine
Christine Seel Ritchie MD, MSPH
Kenneth L. Minaker Endowed Chair in Geriatric Medicine, Research Director for the MGH Division of Palliative Care and Geriatric Medicine, Director for the Mongan Institute Center for Aging and Serious Illness, Director for the MGH Dementia Care Collaborative, Professor of Medicine at Harvard Medical School
Michael Kurliand, RN
VP of Clinical Quality and Integration, MedWand
Diane Ty, MBA
Senior Director, Milken Institute Center for the Future of Aging
Kendell M. Cannon, MD
Chief Medical Officer, Pine Park Health and Clinical Assistant Professor, Stanford School of Medicine
Lauren Dunning, JD, MPH
Director, Milken Institute Center for the Future of Aging
Harold Pincus, MD
Professor & Vice Chair, Department of Psychiatry, Columbia University
Adam Perry, MD
Chief Medical Officer, At Home Harmony and Medical Director, DispatchHealth
Bruce Leff, MD
Professor of Medicine, Johns Hopkins University School of Medicine
VP, Center for Aging Services Technologies (CAST), LeadingAge
Scott Code is the Vice President of the Center for Aging Services Technologies (CAST) at LeadingAge with over 15 years of experience helping aging service providers strategically adopt and implement technology. CAST is leading the charge to expedite the development, evaluation and adoption of emerging technologies that can improve the aging experience. Scott has Master's degree in both Gerontology and Business Administration, providing him with the unique ability to both evaluate and implement new technology across the care continuum.
Katelyn A. Darling
Director, Operations TeleSpecialty
Kevin M. Curtis, MD, MS
Medical Director & Associate Professor of Emergency Medicine
Veronica Rivera, MD
Associate Professor, Ichan School of Medicine, Mount Sinai
Laurie Archbald-Pannone, MD, MPH, AGSF, FACP
Associate Professor of Geriatrics, University of Virginia
Nancy Wexler, DBH, MPH
Program Officer, The John A. Hartford Foundation
Rani E. Snyder, MPA
VP, Program at The John A. Hartford Foundation
Suzanne M. Gillespie, MD, RD, CMD
Associate Professor of Medicine, University of Rochester School of Medicine and Dentistry
David Fletcher, MBA
Associate VP of Telehealth, Geisinger
Dallas Nelson, MD, CMD
Associate Professor of Medicine, University of Rochester
Neal Sikka, MD
Professor, Department of Emergency Medicine, George Washington University
Mia L. Phifer, MSJ
Senior VP of Quality and Compliance, National PACE Association
Kristin L Rising, MD, MSHP
Director, Jefferson Center for Connected Care and Professor, Thomas Jefferson University
Robyn I. Stone, DrPH
Senior VP for Research at LeadingAge/Co-Director, LeadingAge LTSS Center @UMass Boston
Majd Alwan, BEng, MSc, PhD
Independent Digital Health, Health IT, and Strategy Expert
Joshua Hofmeyer, LNHA, HSE
CEO, Dow Rummel Village
Kathy Hsu Wibberly, PhD
Director, Mid-Atlantic Telehealth Resource Center
Steven Handler, MD, PhD, CMD
Associate Chief of Staff for Geriatrics and Extended Care, VA Pittsburgh Healthcare System; Director VISN 4 Tech-GRECC
Frank Sites, MHA, BSN, RN
Enterprise Vice President, Emergency and Hospital Medicine Service Lines and Connected Care Operations, Jefferson Health
Rebecca "Becky" Harless, MBA
Associate Administrator of Ambulatory and Telemedicine, Charleston Area Medical Center
Leah Steckler, MD
Assistant Professor of Emergency Medicine, George Washington University
Linda V. DeCherrie, MD
VP Clinical Strategy and Implementation, Medically Home
Delivers in-depth knowledge of telehealth and technical assistance to achieve the highest quality telehealth care.
The Mid-Atlantic Telehealth Resource Center (MATRC) is one of two national and twelve regional federally funded Telehealth Resources Centers (TRCs). MATRC seeks to advance the adoption and utilization of telehealth and telehealth best practices within the MATRC region as a way to facilitate access to quality health care in rural and underserved communities and populations. MATRC works collaboratively with the other federally funded TRCs to accomplish the same nationally.
Delivers geriatric and clinical expertise to achieve highest quality geriatrics care
UVA Geriatrics focuses on achieving the highest possible level of physical and mental function for older adults through comprehensive, patient-centered clinical care; expert medical education through the learning continuum; and innovative and practical research in many areas. Geriatricians at UVA work with our patients and their care team to balance the impact of aging, diseases and medications with goals of maximizing function, cognition, independence and safety. We guide our patients to develop individualized health goals.
Driving thought leadership in the development, implementation, and quality improvement of telehealth services for older adults.
Solely funded by philanthropists Gary and Mary West, West Health is a family of nonprofit and nonpartisan organizations including the Gary and Mary West Foundation and Gary and Mary West Health Institute in San Diego, and the Gary and Mary West Health Policy Center in Washington, D.C. West Health is dedicated to lowering healthcare costs to enable seniors to successfully age in place with access to high-quality, affordable health and support services that preserve and protect their dignity, quality of life and independence
We are committed to advancing and increasing the use of age-inclusive telehealth
CE4TA is the culmination of a collaborative effort over the past several years to respond to a rapidly growing need for guidance to implement age-inclusive telehealth.
Exacerbated by the COVID-19 pandemic, an already worrisome trend created an urgent need for action: there was no organized body of experts or adequate guidance to implement telehealth safely and effectively for older adults.
WHI, UVA, and MATRC established the Collaborative for Telehealth and Aging (C4TA) of experts from health systems, academic institutions, member organizations, and non-profit foundations to help advance health for older adults by advising the development of guidelines, tools, and best practices for telehealth.
The C4TA created the Principles and Guidelines to Advance Telehealth for Older Adults, a first of its kind guidance targeted to providers and health systems outlining tangible changes to existing practices around telehealth.
The official launch of the Center of Excellence for Telehealth and Aging (CE4TA), a hub of resources and tools that we aspire to grow into a robust platform for thought leadership and community engagement around telehealth for older adults.